Frequently Asked Questions
Everything you need to know about your Boeing Store order.
What are your standard shipping times?
Orders typically process within 1-2 business days. Domestic standard shipping usually takes 3-7 business days, while international shipping times vary by destination and customs processing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any applicable customs duties, taxes, or import fees levied by their home country.
What is your return policy?
We accept returns on most unused and unwashed items within 30 days of delivery. Items must be in their original packaging with all tags attached. Please note that final sale items and custom orders are non-returnable.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are the model airplanes pre-assembled?
Product assembly varies by model. Most of our desktop models come as one piece or with a simple snap-fit construction, while specific hobby kits may require more detailed assembly. Please check the individual product description for details.